Data Management

1. Overview

At Conversate and Learn, we believe you should have full control over your personal data. This page explains how you can request the deletion of your data from our systems, what information is removed, and what may be retained for legal or operational purposes.

We are committed to processing your data deletion requests promptly and in accordance with applicable privacy laws, including GDPR and other data protection regulations.

2. How to Request Data Deletion

To request the deletion of your personal data from Conversate and Learn, please follow these simple steps:

What to Include in Your Request

To help us process your request efficiently, please include the following information in your email:

• The email address associated with your Conversate account or waitlist signup
• Your full name (if different from the email account name)
• A clear statement that you want to delete your personal data
• Any specific concerns or reasons for the deletion (optional)

3. What Data Will Be Deleted

When you request data deletion, we will remove the following information from our active systems:

3.1 Personal Information

• Your email address from our waitlist and marketing databases
• Language preferences and learning goals
• Your contacts and referral information
• Account preferences and settings (when the app launches)
• Your profile information and account details

3.2 Usage Data

• Website interaction data linked to your account
• App usage statistics and learning progress (when applicable)
• Your personal learning content and preferences (when applicable)

3.3 Conversations and Messages

Important: For conversations with other users, we will remove your account and profile information, but messages may remain visible to other conversation participants. This is necessary to preserve other users' conversation history and is a standard practice across messaging platforms.

• Your account will be deactivated and profile removed
• Messages in shared conversations may show as "Account Deleted" or similar
• Other users retain their copy of conversation history
• Messages stored locally on other users' devices cannot be remotely deleted

3.4 Marketing Data

• Email marketing preferences and subscription status
• Campaign interaction data
• Segmentation and targeting information

4. Data That May Be Retained

In certain circumstances, we may need to retain some information for legal, security, or operational purposes:

4.1 Legal Requirements

• Financial records required for tax or accounting purposes (up to 7 years)
• Records needed to comply with legal investigations or court orders
• Data required for regulatory compliance
• Records of your deletion request - we are legally required to keep proof that we processed your request properly for compliance purposes

4.2 Security and Fraud Prevention

• Anonymized security logs to prevent fraud and abuse
• Technical logs necessary for system security (without personal identifiers)

4.3 Aggregated Analytics

• Anonymized and aggregated usage statistics that cannot be linked back to you
• General demographic trends and product improvement insights

5. Processing Timeline

We are committed to processing your data deletion request promptly:

• Acknowledgment: We will confirm receipt of your request within 2 business days
• Verification: We may need to verify your identity to protect your privacy (1-3 business days)
• Processing: Complete deletion from our active systems within 30 days
• Confirmation: We will notify you when the deletion is complete

Please note that it may take additional time for data to be removed from backup systems and third-party services, but this will not exceed 90 days from your initial request.

6. Third-Party Services

We will also coordinate the deletion of your data from third-party services we use, including:

• Email marketing platforms (for unsubscribing and data removal)
• Analytics services (where possible, or through anonymization)
• Customer support platforms
• Cloud storage and database services

Some third-party services may have their own data retention policies. We will work with these providers to ensure your data is handled according to your deletion request and applicable privacy laws.

7. Alternative Options

Before requesting complete data deletion, you might consider these alternatives:

7.1 Account Deactivation

Temporarily disable your account while preserving your data for potential future reactivation.

7.2 Marketing Opt-Out

Unsubscribe from marketing communications while keeping your core account data.

7.3 Data Portability

Request a copy of your data before deletion, so you can transfer it to another service if desired.

8. Questions and Support

If you have any questions about data deletion or need assistance with your request, our support team is here to help:

9. Your Rights

Data deletion is just one of your privacy rights. You also have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Ask us to correct any inaccurate or incomplete information
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your data in certain circumstances
• Objection: Object to processing based on legitimate interests or for marketing

For more information about these rights, please see our Privacy Policy.